All Collections
Attend a Webinar
I can’t connect to the webinar
I can’t connect to the webinar
Updated over a week ago

You may need help accessing the entire webinar or even interacting with some specific console components for various reasons.

  • You may be using a busy or public wifi connection or connected to a VPN.

  • Security settings like chat interaction, pop-ups, cookies, or scripts may be disabled.

  • Other applications may be using the internet in the background.

  • Your computer's browser may not be up-to-date with its latest version.

Sometimes, these issues stem from additional security layers on the network and other times; it may be a simple configuration or setting on the local device that's impeding your connection to the webinar.

If your viewing issue is consistent, and you are experiencing any of the below:

  • Frequent buffering.

  • Slides stop advancing.

  • Group chat becomes unresponsive.

  • Q&A questions can't be submitted.

  • Unable to access downloadable resources.

  • The quiz, test, or survey did not appear.

This all translates to some network block that supports these features.

We frequently see this issue with sizeable corporate network firewalls, zScalers, load balancers, or otherwise, which filter or route network access for all users in some way.

Because webinars fall under the "multimedia" category for many security software, it may be important to contact your IT team and request a formal exception for to avoid additional filters from impeding access.

We've created an easy-to-follow Allow-listing guide designed for IT teams to quickly define and allow the exact ports and addresses required for unrestricted access for all regions.

For further assistance, contact us through chat or send us an email at

Did this answer your question?