Calculation of Live/On-Demand Duration
An online session starts when the audience clicks Enter and ends when the audience closes the window/tab or is redirected to the Thank You page.
An attendee can have one or multiple online sessions. For example, during a one-hour webinar, the attendee might enter the webinar at the beginning of the presentation and watch for 15 minutes before closing the window. They might enter the webinar again 20 minutes later and watch for another 15 minutes. In this case, the online duration of that attendee is 15 mins + 15 mins = 30 mins.
The webinar door opens 15 minutes before the start time. The live duration can be less or equal to the webinar + 15 minutes. For example, a one-hour webinar’s maximum online duration could be 75 minutes (60 + 15).
For on-demand webinars, since the system won’t redirect attendees to the Thank You page, people can stay in as long as they want. So, there is no maximum on-demand duration.
Calculation of CE Watched Minutes
Continuing Education (CE) watched minutes measure the time the audience has watched a presentation. The calculation starts when the presentation goes live and ends when the attendee closes the window or is redirected to the Thank You page.
Therefore, the maximum CE watched minutes is the webinar’s duration.
For further assistance, contact us through chat or send us an email at support@webinar.net.