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Can I change the mute image that appears when I mute my camera?
Can I change the mute image that appears when I mute my camera?
Updated over a week ago

When muting your camera from within the presenter console, an image will display within the media player, and its branding may be swapped out with your own.

How do I change the image that appears when I Mute?​

  1. First, enter into the event's interface builder.

  2. Then, click on the gear icon within the Media Player component.

  3. A side menu will appear, allowing the option to Customize Webcam Mute Image.
    Click Upload to set the desired image to be used when muted:


  • Be sure to update your mute image before entering the Presenter Console.

  • For maximum quality, ensure your image is sized at 1920x1080.

  • Ensure that your background image is in PNG format, as it is the only supported format with transparency.

If you still need to upload a background image in the Audience Interface Builder and a default background is set for your account, that default background will be shown.

Also, please remember that using a Scene overlaps the Webcam Mute Image, which conceals it from view.

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