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Customize Email Notifications From Name and From Address
Customize Email Notifications From Name and From Address
Updated over a week ago

Note: This is an account level feature. Once it is enabled, all the webinars under your account will use the customized sender information.

This feature may be an additional line item based on your contract.

This customization feature will enable to send emails on behalf of your organization's domain.

By default, the sender's name is displayed as "". And the sender's email address is displayed as "".

After a successful setup, all emails sent from will the sender name and sender email address you specified.


You will need to provide the following information to us:

  • Sender's name that you want to display, for example, Example, Inc.

  • Sender's email address, for example,

    • This email address must exist and can receive emails.

Once the customization is complete, recipients will the sender information as the following

Example, Inc. <>


  1. Prepare the information mentioned in the Requirements section and send it to

  2. Upon receiving the request, we will initialize the set up and and send the CNAME records to be added to your domain's DNS records for DKIM.

  3. You will need to contact your domain administrator to add those CNAME records.

  4. AWS will verify the DNS setup.

  5. AWS will also send a verification email from to your email address,

  6. You will need to click the link in the verification email to complete the set up on your side.

  7. Once it is verified, we will finish the set up on our side and send out a test email for preview.

  8. After receiving confirmation, we will turn on the customization for your account.

Verification Email Example

The following is an example of the verification email AWS sends.

About DKIM

Starting from February 2024, AWS is going to stop sending emails if the sender email

address is not authenticated using DKIM, due to Gmail and Yahoo's policy change. You can find more details here.

For all other assistance, contact us through chat or send us an email at

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