As a Client Admin administrator, you can use the user-assist functionality to simulate logging in as another account. While assisting a user account, you can perform operations in webinar.net as a specific user without needing to obtain their password or log out of your administrator account.
When assisting a user, any previously opened scheduler in the same browser will be closed, and the following message will appear:
While in the webinar.net scheduler, the following yellow message will appear, reminding you that you are logged in as someone else, bypassing their password:
User Assist from Dashboard
In your Client Admin homepage, click the Webinar Dashboard box or the gauge icon from the left-hand navigation rail to access the webinar calendar view.
Clicking on a webinar within the calendar will provide information about the account, the creator, the number of registrations, and links.
To assist the user, click on the chopper icon.
User Assist from Users
In your Client Admin homepage, click the Accounts box or boxes icon from the left-hand navigation rail to access all managed accounts.
Click the Manage button beside the account where the user is located. Each account's total number of users will be displayed with Manage Account, Users.
To assist the user, click on the chopper icon.
After clicking User Assist, this loading page will display before landing on the webinar's General Settings page.
For further assistance, contact us through chat or send us an email at support@webinar.net.