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Is there a Presenter Console Compatibility Test Page?
Is there a Presenter Console Compatibility Test Page?
Updated over a week ago

Yes! The Presenter Console System Check is located within each and only available after login.

The system check can be accessed from multiple locations!

Upon first logging into the Presenter Console, you will immediately be greeted with the option of running a system check.

  • If this is your first time running a webinar, we recommend completing a full test to ensure a successful connection to the presenter console can be made.

  • If you are familiar with the Presenter Console and how to update your devices, you can select the checkbox to skip repeated tests when joining this Presenter Console in the future.

After a completed systems check, you can review the full status of your device, including your browser, webcam, microphone, speakers, and network, to ensure complete compatibility.

If, after running the system check, you continue to have issues with getting connected or the platform's responsiveness, some additional information may be available through our real-time Troubleshooting & Help center to assist you.

You can access the real-time Troubleshooting & Help center through the help icon () at the bottom of the left-hand navigation rail.

The troubleshooting center will provide you with real-time reports on the health of your internet connection and quick access to frequently asked support questions.

After a successful connection is made, the Round-trip Time will begin to populate and reveal important information about how long your signal takes to reach and get back to you:

Remembering that a lower reported round-trip number unequivocally signifies a healthy connection is important.

If you do not see any real-time info for your roundtrip time, you may still need a complete connection to the presenter console! Be sure to check your browser's permissions for the camera and microphone and allow access for both, regardless of how you intend to go live to your audience.

If you still experience issues after completing all troubleshooting steps, you can reach using the TCP Tunneling feature to make a complete connection.

You can enable TCP Tunnelling from the bottom of the Troubleshooting & Help Center by clicking the blue Turn on TCP Tunneling button. You can optionally reload after you're able to re-attempt your connection.

If your connection or experience is not improved after a reload, we recommend turning off TCP tunneling to make sure it's available for other presenters who may require its use.

For further assistance, contact us through chat or send us an email at

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