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On-Stage Audience Requirements & Best Practices.
On-Stage Audience Requirements & Best Practices.
Updated over a week ago

With's On-Stage feature, you can become part of the presentation, queue up, and be brought "on stage" to ask questions live via your webcam or microphone.

Your appearance will become a part of the recorded webinar experience, and may also appear in the webinar's replay or archive.

Before you're able to be brought "On-Stage", you must first submit a request to do so, through the dedicated On-Stage webinar component.

Located on the left-hand hand nav-rail:

Once clicked, the On-Stage component will appear if not already appearing on your webinar's live console:

After clicking on the send request button, you will be on hold until a presenter of the webinar allows you to enter the presentation's live stream:

Once you've been approved to come On-Stage, you will then be asked how you want to connect to the presentation's livestream. Either by "Audio Only" or "Use Camera" options.

You can simply select whichever option you prefer. The audio-only option will ensure that we are only using your camera's microphone, and no video will be sent!

If you intend on appearing with full video and audio, make sure to select the "Use Camera" option to use both while On-Stage.

Once has connected to your device's equipment and you've been brought to the stage. The On-Stage component will advise you that you've joined the live stream and that you will be unmuted at the presenter's control.

Be sure to keep an eye on any appearing chat messages from the presenters, who may have some questions before you enter the presentation live stream.

At this point, you will also notice a change in the webinar's broadcast delay, the audio and video will catch up instantly with the other presenters, while bringing you into the presentation.

It's important to remember that an audience member cannot unmute their own camera or microphone. A presenter must complete this action for you!

You can, however, end your On-Stage appearance at any time, by clicking on the red hang-up button located underneath the main presentation window & beside your camera & audio controls.

Once you've been disconnected from On Stage, you are welcome to request On Stage access again, but will need to go through the approval process each time.

On-Stage Connection Requirements & Configuration:​

There are a few things you can check on to ensure the best possible experience:

  • Bandwidth - For the best On-Stage experience, you should have a minimum bandwidth of 15 Mbps in download, and at least 5 Mbps in upload for network stability.

  • It's best to avoid any use of a VPN while using On-Stage.

  • Make sure that you have allowed access to both the camera & microphone through your browser, regardless of your intended appearance, we won't show your camera if you choose the audio-only option.

  • If you need to change the camera or microphone you are using for On-Stage.
    You can click on the gear found in the bottom right of the On-Stage component.

Finally, if you're having trouble getting your camera and microphone connected after being accepted. You may need to try the permission gear for your camera & microphone and try again.

However, if you continue to have issues. You may be having some network-related issues that are stopping from reaching your equipment.

In this case, you may want to ask a member of your network's IT team to apply's allowlisting guide to ensure there aren't any blocked ports or addresses on your network.

Alternatively, you can also attempt to connect through the use of a personal hotspot or attempt to use another device that's not connected through a corporate network.

For further assistance, contact us through chat or send us an email at

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