The presenter should first attempt to re-launch the Presenter Console by closing the browser window and entering again using the Presenter Console URL.

If the presenter is unable to re-establish their internet connection or the Presenter Console remains unresponsive after re-launching, the presenter may need to contact their IT team for assistance.

If the presenter is unable to flip their slides for a sustained period of time, it is recommended to designate an individual (preferably a colleague familiar with the content) to assist with flipping slides for the webinar audience. The presenter should reference slide numbers from their print out copy of the slide deck as they speak to the material.