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I can't see any videos!
I can't see any videos!
Updated over a week ago


  • To achieve the maximum bandwidth speed, use a wired/LAN internet connection.

  • Disconnect VPN connection - it can reduce bandwidth speed and increase latency.

If the audience page doesn't display a media player, click on the media player icon located on the left side of the screen. In case there is still no video or a static image is showing, it's likely that the webinar consists of slides and audio only.

Troubleshooting Steps:

  • Log out and log back in: Exit your browser and re-enter using the webinar link.

  • Clear browser history and cookies: Follow this link for step-by-step instructions.

  • Use another browser: Open the webinar link in browsers like Google Chrome, Firefox, or Safari for the best experience, and make sure your browser is fully updated.

  • Check internet connection: Ensure a stable connection; wired is recommended, but Wi-Fi is acceptable if the signal is strong. Avoid simultaneous heavy usage on shared networks.

  • Close other browser tabs: Sometimes, if there are videos playing in other tabs, it can affect the video player for the event.

  • Update Graphics Drivers: Ensure that your graphics drivers are up to date. Outdated drivers can sometimes lead to video playback issues.

  • Check for System Updates: Ensure your operating system is up to date. Updates can include improvements to media playback functionality.

  • Check for JavaScript Errors: Inspect the browser's console for any JavaScript errors. Video players often rely on JavaScript, and errors in the console can provide clues about the issue.

  • Try other devices: For optimal viewing, attend on a computer. Mobile users, especially those with outdated OS, may face issues. While is mobile-friendly, computer access is preferred.

  • Ask in the Q&A box of the event/webinar for support: Inquire whether there is a recurring problem with video playback.

By systematically going through these steps, you can often identify and resolve common issues with video streaming.

For further assistance, contact us through chat or send us an email at

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